What changed: Previously, self-serve returns were a single store-wide toggle affecting every market and buyer. Shopify now lets merchants set the Return and Cancel toggles for the store default and then configure them separately per market; existing settings carried over automatically.
Who is affected
Shopify merchants who sell in more than one market.
What it means for your business
For businesses using Shopify, this means they can set different return and cancellation rules for each market they sell in, instead of one blanket store-wide policy.
What to do
Go to Settings → Customer Accounts → Order Actions → Manage, open Order Status, and review the Return and Cancel toggles for the store default and for each market separately; enabling self-serve returns for a market without setup rules lets buyers request returns with no time limit.
When it takes effect
The source gives no separate effective date; the feature was announced in the November 10, 2026 changelog entry.
