What changed: Shopify has integrated the Knowledge base feature directly into the admin, under Sales channels > Agentic > Knowledge base, replacing the standalone Knowledge Base app; that app will no longer be available after January 15, 2027.
Who is affected
Merchants who used the standalone Knowledge Base app are affected, especially those with more than 1,000 facts; the source does not specify a geographic scope.
What it means for your business
For businesses using Shopify, this means store facts shown to AI agents are now managed from a single admin page; merchants with more than 1,000 facts must manually re-add the ones they want to keep.
What to do
If you used the Knowledge Base app, check your fact count; if you have more than 1,000, add the ones you want to keep to the new Knowledge base page and publish them before January 15, 2027. If you have fewer than 1,000, no action is required, but verify the migrated facts are published.
When it takes effect
The new Knowledge base feature is available now; the standalone Knowledge Base app will no longer be available after January 15, 2027.
Source: https://changelog.shopify.com/posts/knowledge-base-is-now-available-in-your-admin
